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2005-08-09 - 10:57 a.m.

SCREAM INTO THE PILLOW ALERT.

I hate all sales calls in general! I hate all sales emails/gimmicks/scams in my inbox of any kind!

Let me explain.

I just took an incoming call for the IT guy in our office. The caller announced herself as so-and-so from MBNA Bank. I let her know IT guy is out for a few hours and would she like his voicemail?
"Oh," she responded, "this is a personal call for him but I also can *extend (what a generous soul)* this offer to corporate customers. Would you be interested in a 0% rate credit blah de blah de kshegoijdlfkmv;ljihsg;,knf;oiu..." I then proceeded to play the How-Long-Can-I-Hold-The-Phone-Away-From-My-Ear-And-This-Goon-Will-Keep-Giving-Her-Shpiel game. It was SOO fun. She got pretty far, too, before I let her know that if this was a personal call to IT guy I will switch her over now. Let him deal with it. I wonder how much more of her shpiel she had left? How far down the Cold-Call-People-And-Shove-This-Horse-Crap-Down-Their-Throats script had she read? I can just see these lemmings, cramped up in a call center, marking their pages according to how far they got before they were hung up on, or told to stop, or were forced to take a breath, and in that moment of hesitation, inadvertantly gave the victim on the other line the courage amputate the call. Maybe they have Telemarketing Olympics, and the person with the tickmark the farthest down the page, much like the longjump, wins.

"Attention, all Cold Call Olympics Participants!! You have all performed admirably, and we are proud to say that this year is one for the record books! Marge MacGillicutty from the Boise call center soared to the Gold Medal with her unprecidented 6.7 MINUTE CALL! And Dilbert Dunsmeer from the Hoboiken office logged in a 6.3 MINUTE CALL! Its Marge by a nose! Now lets get out there, and WASTE! PEOPLES! TIME!"

The announcement ends with "WASTE! PEOPLES! TIME!" yelled in old school game show fashion.

Perhaps Call Centers will follow the trend of most American Conglomerates and outsource to a country providing cheaper labor. So not only will we not want the product being pitched, the thickly accented English will make it harder to understand! I can see it now...

"Can You Hear Me Now??"
"Umm...."
"Good!"
"But I Don't Know What You Are Saying..."

I remain, until the ice cream melts,
The(maybe a little too)IdleReceptionist

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